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Last updated: June 2026
Welcome to roko. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
roko operates an online store offering food and beverage products, including protein coffee products, to customers in the United Arab Emirates and other selected markets.
By using our website, you confirm that:
You are at least 18 years old or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate and complete.
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.
However, we reserve the right to:
Modify or discontinue products at any time.
Limit quantities purchased per customer.
Refuse or cancel orders where necessary.
Correct pricing, description, or typographical errors.
Product images are for illustrative purposes only and actual products may vary slightly.
All orders are subject to acceptance and availability.
Once an order has been placed, it cannot be cancelled, modified, or changed.
You are responsible for ensuring that all information provided at checkout is accurate, including your delivery address and contact details.
All prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.
Prices may change without notice.
Payment must be received in full before an order is processed and shipped.
We reserve the right to refuse any order suspected of fraud, unauthorized activity, or violation of these Terms.
Delivery times provided are estimates only and are not guaranteed.
roko is not responsible for delays caused by:
Courier services
Customs authorities
Weather conditions
Force majeure events
Incorrect customer information
Risk of loss and ownership of products passes to the customer upon delivery.
Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.
By placing an order, you acknowledge and agree to the terms of our Returns & Refund Policy.
Our products are intended for general nutritional purposes only.
The information provided on this website is for informational purposes and is not intended as medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional before using any dietary supplement if you are pregnant, nursing, taking medication, have a medical condition, or have concerns regarding caffeine consumption.
Individual results may vary.
Our products may contain or be manufactured in facilities that process milk, soy, nuts, gluten, or other allergens.
Customers are responsible for reviewing ingredient information before consumption.
All content on this website, including text, images, logos, branding, packaging designs, graphics, and trademarks, is owned by or licensed to roko and may not be copied, reproduced, distributed, or used without prior written permission.
To the fullest extent permitted by applicable law, roko shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of the website after such changes constitutes acceptance of the revised Terms.
For questions regarding these Terms of Service, please contact:
Dubai, United Arab Emirates
